Download Certified Quality Improvement Associate.CQIA.Pass4Success.2026-10-06.31q.vcex

Vendor: ASQ
Exam Code: CQIA
Exam Name: Certified Quality Improvement Associate
Date: Oct 06, 2026
File Size: 127 KB

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Demo Questions

Question 1
Which of the following activities are NOT part of IT Accounting?
  1. Budgeting
  2. Performing cost-benefit analyses to support decision making
  3. Identification of costs by customer, service or activity
  4. Calculation of the costs of IT services
Correct answer: A
Question 2
Typically the decision on what should be the lowest level of CI recorded is influenced mostly by:
  1. The reliability of the CIs
  2. The level at which components will be independently changed
  3. The suitability of the available software to hold the information
  4. The availability of spares for CIs
Correct answer: B
Question 3
As part of your IT Continuity Planning you have been asked to undertake a comprehensive Risk Analysis. Which of the following is most likely to be of use to you in drawing up your plan?
  1. The Forward Schedule of Change, produced by Change Management
  2. A Service Catalogue plus an understanding of the business criticality of each of the services
  3. A list of Services and Operational Level Agreements
  4. A report produced by Incident Management detailing the incidents affecting IT Services over the last month
Correct answer: B
Question 4
An overhead would normally be regarded as which of the following?
  1. A discounted charge
  2. The market price
  3. An indirect cost
  4. A direct cost
Correct answer: C
Question 5
Consider the following activities:
1. The analysis of raw data
2. The identification of trends
3. The definition of Service Management processes
4. The implementation of preventive measures
Which of the above should be easier after implementing a good IT Service Management software tool?
  1. All of them
  2. 2 and 3
  3. None of them
  4. 1, 2 and 4
Correct answer: D
Question 6
The CMDB:
  1. Must be available for update 7 x 24 if any of the services supported by the IT supplier are available 7 x 24
  2. Is updated by Configuration Management staff at the end of each working day
  3. Holds information that will be useful to the majority of IT Service Management processes
  4. Must be verified for accuracy monthly with trend reports on errors distributed to management quarterly
Correct answer: C
Question 7
Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?
  1. Because specialist support staff do not properly document the work-arounds they identify which consequently prevents the 1st line support staff from applying them the next time the incident occurs
  2. Because Problem Management is often carried out by technical staff who also have operations responsibilities and who cannot allocate enough resources to problem solving
  3. Because Problem Management is focusing on identifying permanent solutions and therefore the speed with which these solutions are found is of secondary importance
  4. Because Problem Management staff rarely give feedback spontaneously, forcing the 1st line support staff to chase them
Correct answer: C
Question 8
Which of the following is NOT the responsibility of the Release Management process?
  1. The physical aspects of software control
  2. Ensuring that the accuracy of CMDB entries concerning software CIs is maintained
  3. Helping to determine the software release policy
  4. Distributing software
Correct answer: B
Question 9
With which of the following processes is Problem Management least likely to interface on a regular basis?
  1. IT Financial Management
  2. Change Management
  3. Incident Management
  4. Availability Management
Correct answer: A
Question 10
Which of these statements reflect the activities of IT Financial Management?
1. IT Financial Management may calculate the prices to be charged for IT services
2. IT Financial Management ensures that the IT department charges those who benefit from IT
  1. Only 1
  2. Only 2
  3. Neither
  4. 1 and 2
Correct answer: A
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